Claims Manager & Collection Technician (Construction)
Sureway Construction Group of Companies is recruiting for a professional Claims Manager & Collection Technician to join our team!
Sureway Construction Group offers a fantastic opportunity to join a leading team in the construction industry. We offer a friendly, fast-paced environment, great benefits, and a strong team of professionals.
Location: Edmonton, AB (9175 – 14 Street NW) Please note: there is no direct access to public transportation.
Hours: Permanent, Full-time, Monday-Friday; 7:30am – 4:30pm (IN-OFFICE), On-Call (Evenings & Weekends)
Requirements:
- Personal Reliable Vehicle
Pre-employment:
- Drug and alcohol testing (swab-based test)
- Successful completion of Company Orientation and site-specific orientation
Claims Manager Responsibilities:
- Management of the Disability Claims process including WCB, Short- Term and Long-Term Disability for Sureway Group of Companies, including the Modified Work Program.
- Manage the Substance Abuse Program.
- Demonstrate problem solving and critical thinking when determining the relationship between mechanism of injury and diagnosis by gathering and analyzing relevant information and planning to facilitate a return to work.
- Interpreting medical reports and coordinating medical treatment.
- Determining entitlement of medical and financial benefits.
- Establishing compensation rates, determining the appropriate wage replacement benefits. payable and determining medical aid and non-rate based entitlements.
- Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way.
- Manage interjurisdictional claims.
- Manage Cost Relief.
- Other duties as required to support departmental requirements.
Claims Manager Knowledge, Skills & Abilities:
- Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation, Kinesiology, Disability Management, or a related degree.
- Minimum 5 years of WCB experience and short-term and long-term disability management.
- A solid understanding of the Alberta Workers’ Compensation system, its hierarchy, departments and workflow is required, as well as having sound business knowledge.
- A good understanding of WorkSafeBC and Saskatchewan WCB, is considered an asset.
- Experience in caseload management, vocational rehabilitation and/or bodily injury
insurance claims.
- Familiarity with medical or rehabilitative terminology is an asset.
- The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking, independent decision-making and flexibility skills.
- Effective communication skills – active listening, collaboration and effective verbal and written communication skills.
- High degree of confidentiality.
- Strong negotiation and conflict management skills.
- Ability to creatively solve complex and sensitive issues.
- Ability to multitask and be organized.
- Proficiency in the use of the Internet, Microsoft Word/Excel, MS Outlook.
- Demonstrate effective negotiation, mediation, and conflict resolution skills to resolve differing opinions on a wide variety of claim issues. This includes workers, employers, and medical and other service providers.
Specimen Collector Responsibilities:
- Conduct drug collections and testing, as well as alcohol testing.
- Booking 3rd party pre-employment, post-incident & reasonable cause testing.
- Organize and maintain paperwork flow and process.
- Deliver test results to donors.
- Follow up on lab collections.
- Order supplies.
- Organize calibration of equipment.
Sureway Construction Group is an equal opportunity employer. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.
**No recruitment agencies please**
We’re Ready. Are You?